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SONY (End-user license agreement / Privacy policy). Reinstall Microsift Windows and reinstall 3ds Max.Read the following agreement carefully to proceed. An error occurred accessing gracenote software update#
The Windows OS may have an update that is incompatible, or corrupted.
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Reformat the Microsoft Windows Operating System (OS):
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If experiencing an Application Error or crashes in 3ds Max 2016 update 3, install Service Pack 4 by following this link: 3ds Max 2016 Service Pack 4. Install Service Pack 4 (version 2016 only)
If not, download and install it, then reboot the PC and relaunch 3ds Max. Then check to see if the latest license hotfix is available and has been installed. In the Windows Search bar, type in "Autodesk Desktop App" to open it. Install the Autodesk 5.1.5 License HotFix (version 2018 only) If the preceding steps do not solve the issue, try removing the MAXtoA plug-in as described in the article:ģds Max 2018 won't launch successfully if CPUs aren't compatible with the Arnold Render plug-in. Note: If a Command Prompt window appears after launching 3ds Max, it can be closed without affecting any 3ds Max functionality. The shortcut Ta rget could look similar to: %comspec% /c "C:\Program Files\Autodesk\3ds Max 2019\3dsmax.exe". In the Target field where the path to the 3dsmax.exe file is located, add the following text to the beginning of the pathname, keeping the pathname in quotes: %comspec% /c. Once the 3ds Max shortcut icon is created, right-click it and select Properties. Select Send to > Desktop (create shortcut). Create a 3ds Max shortcut on the desktop by right-clicking on the 3dsmax.exe file located in C:\Program Files\Autodesk\3ds Max. Use the 3ds Max desktop shortcut icon to execute the program with Command-Line. Launch 3ds Max without admin privileges with Command Line (Comspec) C:\users\\appdata\roaming\autodesk\max (or "maxdes")Įlevate the 3ds Max Administrator privileges in Windows:. C:\users\\appdata\local\autodesk\3dsmax. An error occurred accessing gracenote software how to#
To disable any third-party plug-ins, see: How to disable 3rd-party plug-ins quickly in 3ds Max to troubleshoot software problemsĬheck if any third-party plug-ins that are installed for 3ds Max have updated versions available (for example, Chaos Group V-Ray, iToo Forest Pack, etc.) If so:ĭelete additional user-specific folders: In Windows, navigate to the following folders and delete them:
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To change the display driver, see the steps listed in this article: How to change the graphics display drivers in 3ds Max before launch.ĭisable third-party plug-ins or utilities:. An error occurred accessing gracenote software driver#
To update the graphics card driver to the most recent version, visit the manufacturer's website:Ĭhange the current display driver from the default Direct3D11 to another driver. Update the graphics card driver to the latest available version Reset the 3ds Max user preferences to their defaults.Ī preference reset can correct any issues where one or more user-related files have become corrupted or are missing.
Install a public build of Windows 10 to be able to use the PhysX plug-in. The file is located in C:\Program Files\Autodesk\3ds Max 2021\stdplugs. Disable the Physx plug-in by renaming the file PhysX.dlm into PhysX.bak. If you are running Windows 10 Insider Preview on your workstation, this build is not compatible with the Physx plug-in included in 3ds Max 2021. The final solution may require one, or a combination of the following:ĭisable the Physx plug-in (occurs in Windows 10 Insider Preview with 3ds Max 2021) Below is a collection of the most up-to-date solutions available.
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